Forum GLPI-Project

Ce genre de problème peut dépendre des colonnes affichées. Pourriez-vous me fournir la liste des colonnes visibles dans les résultats de recherche « Ordinateurs », ainsi que la version exacte de GLPI 11 que vous utilisez (cela m'aidera à localiser la ligne de code concernée) ?

Hello, GLPI 10.0.25. I know how to auto-assign a category's group as ASSIGNED (set "Group in charge" on the ITILCategory + Entity's Assistance tab "Automatic assignment... and problems" = Based on the category....). I also know I can get the same effect for the OBSERVER role using a Business Rule per category (Category = X → action "Group observer" = Y). That works, but means one rule per category (15+), which doesn't scale. Reasoning: assigning a group directly causes diffusion of responsibility ("someone else in the group has it"). I'd rather notify the whole group as observers and let a technician manually claim the ticket. Is there a native/config-only or plugins way to do the "by category" auto-assignment for the observer role (like the Entity setting does for assigned), without maintaining a rule per category? Or is a rule per category the only option in core GLPI? Thanks!

Thank you a lot for the info and guidance. This will help me in making a decision.

Hi, My OAuth password has expired. I created a new password in Office365 and set it in the settings. I reset my email address and configured it. If I now go to "incoming mail" and select "import email," it works. However, the automatic import option no longer works. If I go to "mailgate" and select "run," it tells me there's nothing to import when in fact there are emails. Basically, it only works when I manually import by clicking the incoming mail button. How can I fix it and get the automatic email import setting to work again? I assume something must have happened when I changed the password.

Hi I came here to search for news about this feature It's lacking a way to set conditions when dealing with tasks I agree Now the time of coding agent ! lets make opur own plugin

Bonjour, J'utilise la dernière version de GLPI 11. Je souhaite pouvoir utiliser le TTO pour des statistiques, mais actuellement il est toujours à 0. En effet, j'ai bien un TTO à 1h dans mon gabarit, mais, dans tous mes formulaires j'affecte les tickets à un groupe (en fonction du formulaire ou de la catégorie). Du coup le ticket est directement en "en cours (attribué)" et donc le TTO est stoppé. Est-ce qu'il y a une configuration pour éviter cela ? J'ai testé de mettre le groupe en observateur, ça fonctionne, mais avec le plugin escalade du coup, il laisse toujours le groupe en observateur (il ne supprime les groupes que si ils sont dans les techniciens). Et avec les règles métier, je n'ai pas trouvé comment supprimé les groupes d'observateur (je peux en ajouter seulement) Merci d'avance Robert

Thanks for your fast reply! Could this use-case be solved via the legacy API (e.g. POST request /apirest.php/Ticket/299/Item_Ticket/ with an Json-Body like {"input":{"itemtype":"Computer","items_id":"321","tickets_id":"299"}}) ?

Tengo a todos los usuarios del AD por LDAP, tenia enlazado GLPI 11.0.8 con LDAP sin problema alguno. Hace 15 dias funcionaba y ahora ya no, aparentemente la conexión está bien, creo que he tenido dos o tres actualizaciones de plugins y ya está. A alguien le ha pasado? Han hecho algun cambio que provoque el error?

Dear cconard96, thank you for the confirmation.

I don't know how much we can help you here. The truth is that the vast majority of GLPI users host on some version of Linux and use Apache or Nginx. GLPI telemetry shows 6.7% of instances on Windows and 2.6% hosted with IIS. I believe most people using Windows end up using XAMPP or something similar (which isn't suitable for production). Even I, as a GLPI developer, really haven't touched Windows in years apart from an Active Directory server so I am not sure how much I can help. Are you trying to install GLPI from the web interface or the CLI command? I would suggest trying the CLI command if you haven't already. That way it could at least rule out IIS itself as an issue. Running from the GLPI folder as the user your IIS application is set to use to avoid future ownership/permission issues: php bin/console database:install

De momento no. No estoy seguro de si existe algún complemento que permita añadir esta función. Puedes sugerirlo aquí para que se tenga en cuenta en el futuro: https://github.com/glpi-project/roadmap/discussions

Windows Server 2025 PHP 8.5.10 MySQL 26.7.0 IIS Have been troubleshooting for a few hours now and I am very frustrated. I simply cannot understand why GLPI is such a decayed service, there is always some kind of issue when dealing with it. Here is how GPT summarized the situation: GLPI 11.0.8 on Windows Server 2025/IIS fails Step 4 with “Security key cannot be generated!”. Log says: Security key file path (./config/glpicrypt.key) is not writable (GLPIKey.php line 242). IIS document root is C:\inetpub\wwwroot\public; actual config is C:\inetpub\wwwroot\config. PHP 8.5.10 getcwd() is C:\inetpub\wwwroot\public. PHP can successfully create files in ..\config. IIS APPPOOL\GLPI has Modify/Full Control; also tested IIS_IUSRS/Everyone Full Control. Tried downstream.php with absolute GLPI_CONFIG_DIR and a public\config junction; neither worked. GLPI_CONFIG_DIR is undefined before GLPI bootstrap. PHP log says something about being unable to write, when that certainly is not the case. I even tried to give EVERYONE full control on the whole thing. Regards, tmuukkon