Forum GLPI-Project

Bonjour, J'ai trouvé la solution après plus d'un an. Le fichier de configuration doit contenir une directive httpd-trust qui indique, je suppose, les adresses sources de confiances qui sont autorisée à agir sur l'agent sans qu'il n'y ait eu d'authentification quelconque. En bref, j'ai créé un fichier /etc/glpi-agent/conf.d/localtrust.conf dont le contenu est celui-ci. # trust requests without authentication token httpd-trust = 127.0.0.1

Ce genre de problème peut dépendre des colonnes affichées. Pourriez-vous me fournir la liste des colonnes visibles dans les résultats de recherche « Ordinateurs », ainsi que la version exacte de GLPI 11 que vous utilisez (cela m'aidera à localiser la ligne de code concernée) ?

Ce genre de problème peut dépendre des colonnes affichées. Pourriez-vous me fournir la liste des colonnes visibles dans les résultats de recherche « Ordinateurs », ainsi que la version exacte de GLPI 11 que vous utilisez (cela m'aidera à localiser la ligne de code concernée) ?

Hello, GLPI 10.0.25. I know how to auto-assign a category's group as ASSIGNED (set "Group in charge" on the ITILCategory + Entity's Assistance tab "Automatic assignment... and problems" = Based on the category....). I also know I can get the same effect for the OBSERVER role using a Business Rule per category (Category = X → action "Group observer" = Y). That works, but means one rule per category (15+), which doesn't scale. Reasoning: assigning a group directly causes diffusion of responsibility ("someone else in the group has it"). I'd rather notify the whole group as observers and let a technician manually claim the ticket. Is there a native/config-only or plugins way to do the "by category" auto-assignment for the observer role (like the Entity setting does for assigned), without maintaining a rule per category? Or is a rule per category the only option in core GLPI? Thanks!

Hello, GLPI 10.0.25. I know how to auto-assign a category's group as ASSIGNED (set "Group in charge" on the ITILCategory + Entity's Assistance tab "Automatic assignment... and problems" = Based on the category....). I also know I can get the same effect for the OBSERVER role using a Business Rule per category (Category = X → action "Group observer" = Y). That works, but means one rule per category (15+), which doesn't scale. Reasoning: assigning a group directly causes diffusion of responsibility ("someone else in the group has it"). I'd rather notify the whole group as observers and let a technician manually claim the ticket. Is there a native/config-only or plugins way to do the "by category" auto-assignment for the observer role (like the Entity setting does for assigned), without maintaining a rule per category? Or is a rule per category the only option in core GLPI? Thanks!

Thank you a lot for the info and guidance. This will help me in making a decision.

Thank you a lot for the info and guidance. This will help me in making a decision.

Hi, My OAuth password has expired. I created a new password in Office365 and set it in the settings. I reset my email address and configured it. If I now go to "incoming mail" and select "import email," it works. However, the automatic import option no longer works. If I go to "mailgate" and select "run," it tells me there's nothing to import when in fact there are emails. Basically, it only works when I manually import by clicking the incoming mail button. How can I fix it and get the automatic email import setting to work again? I assume something must have happened when I changed the password.

Hi, My OAuth password has expired. I created a new password in Office365 and set it in the settings. I reset my email address and configured it. If I now go to "incoming mail" and select "import email," it works. However, the automatic import option no longer works. If I go to "mailgate" and select "run," it tells me there's nothing to import when in fact there are emails. Basically, it only works when I manually import by clicking the incoming mail button. How can I fix it and get the automatic email import setting to work again? I assume something must have happened when I changed the password.

Hi I came here to search for news about this feature It's lacking a way to set conditions when dealing with tasks I agree Now the time of coding agent ! lets make opur own plugin

Hi I came here to search for news about this feature It's lacking a way to set conditions when dealing with tasks I agree Now the time of coding agent ! lets make opur own plugin

Bonjour, J'utilise la dernière version de GLPI 11. Je souhaite pouvoir utiliser le TTO pour des statistiques, mais actuellement il est toujours à 0. En effet, j'ai bien un TTO à 1h dans mon gabarit, mais, dans tous mes formulaires j'affecte les tickets à un groupe (en fonction du formulaire ou de la catégorie). Du coup le ticket est directement en "en cours (attribué)" et donc le TTO est stoppé. Est-ce qu'il y a une configuration pour éviter cela ? J'ai testé de mettre le groupe en observateur, ça fonctionne, mais avec le plugin escalade du coup, il laisse toujours le groupe en observateur (il ne supprime les groupes que si ils sont dans les techniciens). Et avec les règles métier, je n'ai pas trouvé comment supprimé les groupes d'observateur (je peux en ajouter seulement) Merci d'avance Robert